Thrifty NZ Manual for Auto Club Agents
14
FAQ continued
Ferry Crossings between
Islands
We will meet pre-booked clients arriving off
scheduled ferry services between the hours of 0800
(8.00am) and 1800 (6.00pm) only. Reservations for
pick-up outside these hours are on a ‘request’ basis
only and an additional fee of NZ $51.75 including
GST may apply. This fee will be payable direct to
Thrifty by the renter at the time of collecting the
vehicle
Mobile Wi-Fi
Thrifty’s new wi-fi hotspot product will be
available at Auckland, Wellington, Christchurch
& Queenstown locations from 1st July 2014 and
Thrifty’s Picton location from 1st November 2014.
At just $12.50 per day, the pocket-sized mobile wi-fi
will give your customers a 150MB daily allowance
to surf, Skype, download and play wherever and
whenever they want, all without the worry of a big
bill and roaming charges!
Payment
Thrifty accepts Visa, MasterCard, American Express
and Diners Club cards. The credit/charge card
must be in the name of the authorised renter.
Third party credit/charge cards are not acceptable.
Please note Thrifty will charge a transaction fee
of 1.9% + GST for all amounts transacted on a
credit card. Your client will be required to leave
credit card details as a deposit. At the conclusion
of the rental any additional charges payable by
your client will be calculated and detailed on the
rental agreement, together with any balance to be
collected. Unfortunately we’re unable to accept a
cash deposit.
Refund Policy
Where the client returns early and there remains
an unused rental period of the rental, Thrifty will
only charge for the actual days the client had
the vehicle(s) at the rate applicable for the actual
length of hire used.
Rental Period
Rates are based on a minimum rental period of
one day (24 hours from the time the rental starts).
At Thrifty we allow a 59 minute grace period, after
which each extra hour is charged at one fifth of the
daily rate to a maximum of four hours, after which
an extra full rental day will be charged.
